Trust & Safety

Your guide to a positive Gomfy experience.
Striving to build a safe environment that promotes safety and well-informed decisions.
 

We are a marketplace that promotes trust and collaboration. These are just a few reasons why we have built the best ever class tools and services to surely assist and hone you into making the right decisions. Since life is about wonderful experiences, we want you to have experience here too! Here’s how:

Reviews

No surprises. Read reviews from other students and guests like yourself and learn about their own personal experiences. Then you can decide which school or accommodation is PERFECT FOR YOU.
Guests are reviewed by those who have hosted them before and both can only leave reviews after they have a confirmed reservation.
Please note that these reviews were made by actually people and not computer generated or made up and most important the person who made the review has stayed, hosted and have been with another member or person in our community. Trusted reviews are the basis of a reputation system that fuels our community marketplace.

References

While reviews are the basis of the Gomfy reputation system, the references help people new to Gomfy get started building their reputation. Formerly known as recommendations, references are a complete enhancement to this feature. For you to find your acquaintance and for them to write you a reference, it will only take a simple click once you’re connected to Facebook.

Certified Hosts

Here at Gomfy, we strive to provide our users with the highest level of both security and professionalism in the best way possible! All hosts which are listed have the chance to become certified and be able to validate their identity.
To get identified, the host will send us copies of important documents like their Ids, a utility bill and (if applicable) Criminal Records. We will then compare the documents received with the personal data which the host provided to us for registration. If it will match, then we’ll mark the host as certified on our website giving details of if we have checked the ID or the other documents. For security purposes, the documents will not be shown for public viewing.

Customer Support

If you will ever need assistance, you always call our customer support whether you are a host, a school, a guest or a student. Before, during and after your course, we are here for you. You can easily contact our experienced and friendly consultants. We’re always just a click away through e-mail, phone call, skype or even live chat!

Onsite Messaging

Acquaint yourself with potential hosts or schools, guess and even students with onsite messaging in which you can ask questions, lay out things you expect or just mingling with each other just for you to get comfortable before you make a reservation. If there’s a slight problem with your booking, you can certainly let us know right away or contact our customer support team for your concern to be addressed and remedied.

Secure Payments

While booking the student is charged only a deposit immediately, and the balance is paid to the host before the course start date. If something is wrong or just isn’t up to par, simply contact our support team who are ready to help.
While booking an accommodation the guest is charged only a deposit immediately, and the balance is paid to the host upon arrival. This gives international students the chance to meet their hosts and spot check their accommodations. If something is wrong or just isn’t up to par, simply contact our support team who are ready to help. As a host, you know you’re going to get what you’re owed, on time.

Credit Card Safety and Security

We take your financial and personal security very seriously, and our unique booking service is absolutely safe. All credit card and personal information is automatically encrypted using SSL encryption technology to ensure maximum privacy. Additional information may be found in our privacy statement.

International students Names in Accept / Decline

You can always screen inquire international students in orden to provide them a better service. Only after a formal reservation request, hosts can see the student full names and then decide whether or not to accept a reservation request. Their international students names will only remain visible after they have sent a request for reservation, which will permit the hosts another way to find out more about their potential international students before accepting the reservation request.

It’s OK to Say No

Hosts have always been able to say no to bookings, although it sometimes affected their placement in search results. You shouldn’t be dinged for doing what’s best for you and your property. So hosts can decline a reservation without hurting their placement in search results.

Connect to LinkedIn, Facebook & Twitter

Connecting with LinkedIn builds confidence between guests and hosts by establishing a link to your professional life. Validate your Twitter account on Gomfy and add another level of trust to your Gomfy profile. Stay tuned for exciting updates regarding our LinkedIn, Facebook and Twitter integrations.

Verification Dashboards

You will be able to build your reputation and validate your identity through a few easy steps by verifying and also connection your profile to widely used social networks such Facebook and LinkedIn

More Informative Profiles

When you check a user’s profile, it gives you more insight about a potential host or school, guest or student. Also, through the profile you can check if the user has been certified, connected their Facebook, Linkedin and Twitter account and also if the majority of their review is positive and of course, you can always read their reviews and references as well.

Content Moderation

There is a dedicated team behind our new Community Flagging Tools which will investigate listings, messages, profiles and other user generated content from the community. This is for every member of the community so as to provide security. We strive to maintain a safe and trustworthy marketplace. If you find suspicious messages or activity, you can always flag it for our team to take action.

Security Technology

Just for you to be safe, we have designed secure ways which will protect you from suspicious users and alternatively quarantine them before they can ever contact you or anyone for that matter.

Contact Details